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To add a mail account to an iPhone/iPad

*note: Instructions based on iOS 9.0. Terminology and steps may differ with earlier / later versions of iOS

Instructions for @silcon.com accounts

Step 1

Click on Settings
Click on Mail, Contacts, Calendars
Click on Add Account
In Add Account screen, select Other


Step 2

Select Add Mail Account


Step 3

In New Account screen, supply the Name, Email and Password and click Next


Step 4

Select POP and supply the Host Name and User Name* for the Incoming Mail Server

Host Name: mail.silcon.com

*User Name is the first part of your email address. Remove the @silcon.com portion


Step 5

Scroll down to Outgoing Mail Server and supply the Host Name, User Name and Password

Click Save.


Step 6

Mail will try to verify the account and then return a message stating “Cannot Connect Using SSL”* and will ask if you want to set up the account without SSL

Answer Yes

*This message may appear twice, answer 'Yes' both times


Step 7

Account should then verify by displaying checkmarks next to the settings and then return to the Mail, Contacts, Calendars screen


Step 8

Finally, click on the newly created account and scroll down to the Outgoing Mail Server section

mail.silcon.com will be listed as the SMTP server, click on this

mail.silcon.com will be listed as the Primary Server, click on this


Step 9

In the settings screen, you may see that Use SSL is enabled, if so, click to turn the setting off

Click Done


Instructions for @domainname.com (hosted) accounts

Step 1

Click on Settings
Click on Mail, Contacts, Calendars
Click on Add Account
In Add Account screen, select Other


Step 2

Select Add Mail Account


Step 3

In New Account screen, supply the Name, Email and Password and click Next


Step 4

Select IMAP and supply the Host Name and User Name* for the Incoming Mail Server

You will need to know what server your account is on in order to provide the correct Host Name (ex. cp1.silcon.com)

*User Name is your full email address


Step 5

Scroll down to Outgoing Mail Server and supply the Host Name, User Name and Password

Click Next


Step 6

Account should then verify by displaying checkmarks next to the settings and then return to the Mail, Contacts, Calendars screen

Click Save and your account will be added


To add a mail account to Mac Mail

*note: Instructions based on OSX 10.11 (El Capitan). Terminology and steps may differ with earlier / later versions of OSX

Instructions for @silcon.com accounts

Step 1

Open Apple mail. You will see a menu asking you to “Choose a Mail account provider. Choose “Other Mail Account” and click Continue

Enter your Name, email address and password. Click Sign in


Step 2

Select Add Mail Account


Step 3

In New Account screen, supply the Name, Email and Password and click Sign In


Step 4

Supply Email Address, User Name, and Password. (User Name is the first part of your email address. Remove the @silcon.com portion)

Under Account Type, Select POP and supply the Incoming and Outgoing Mail Server (mail.silcon.com) and click Sign In

*You may receive a message that the password could not be sent to mail.silcon.com securely. Click Continue


Step 5

After account has been added, click on Mail in the upper left of your screen, and select Preferences from the drop down menu. This will display your Accounts screen


Step 6

Under the Account Information tab, locate Outgoing Mail Server (SMTP)

Click on the drop down menu and select Edit SMTP Server List...


Step 7

Under the Advanced tab, change User Name to just the first part of your email address (Remove @silcon.com)

Deselect the option to 'Automatically detect and maintain account settings'

Click OK


Step 8

Back in the Accounts screen, click on the Advanced tab

Deselect the option to 'Automatically detect and maintain account settings'

Click to close the Accounts screen

Click Save when prompted to save the changes


Instructions for @domainname.com (hosted) accounts

Step 1

Open Apple mail. You will see a menu asking you to “Choose a Mail account provider. Choose “Other Mail Account” and click Continue

Enter your Name, email address and password. Click Sign in


Step 2

Select Add Mail Account


Step 3

In New Account screen, supply the Name, Email and Password and click Sign In


Step 4

Supply Email Address, User Name, and Password. (User Name is your email address)

Under Account Type, Select IMAP and supply the Incoming and Outgoing Mail Server (you will need to know what server you are on in order to provide this infomation) and click Sign In


Step 5

Select the apps you want to use with this account: Select both Mail and Notes and click Done


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